A clear Refund & Return Policy is the best way to reduce customer anxiety and encourage them to complete their purchase. For a brand like Funistree, where products involve glass and electrical components, it is important to be specific about damages.
Here is a comprehensive template for your site:
Refund Policy
At Funistree, your satisfaction is our top priority. We want you to love your new candle warmer lamp as much as we loved designing it. If for any reason you are not completely satisfied with your purchase, we are here to help.
1. 30-Day Return Window
You have 30 days after receiving your item to request a return. To be eligible for a return:
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The item must be in the same condition that you received it.
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It must be unworn or unused, with tags, and in its original packaging.
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You’ll also need the receipt or proof of purchase.
2. Damages and Issues (The “Glow” Guarantee)
Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at [support@funistree.com].
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Glass/Bulb Damage: Since our lamps include delicate components, if your item arrives broken, please send us a photo of the damage and the packaging. We will send a replacement free of charge.
3. Non-Returnable Items
Certain types of items cannot be returned:
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Custom products (such as special orders or personalized items).
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Sale items or gift cards.
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Used candles (for hygiene and safety reasons).
4. Return Process
To start a return, you can contact us at [support@funistree.com].
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If your return is accepted, we will send you instructions on how and where to send your package.
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Note: Items sent back to us without first requesting a return will not be accepted.
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Return Shipping: Unless the item is defective, customers are responsible for paying their own shipping costs for returning items.
5. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
6. Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.