Thank you for choosing Funistree. We are dedicated to delivering our cozy “glow” to your doorstep as safely and quickly as possible.
1. Order Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
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You will receive another notification when your order has shipped, including a tracking number.
2. Domestic & International Shipping Rates
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Standard Shipping: We offer [Free/Flat Rate] shipping on all orders over $[Insert Amount, e.g., $50].
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Shipping Charges: For orders under $[Amount], shipping charges will be calculated and displayed at checkout.
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International Shipping: We currently ship to [List Countries, e.g., USA, Canada, UK, Australia]. Note that international orders may be subject to import duties and taxes (including VAT) once a shipment reaches your destination country. Funistree is not responsible for these charges if they are applied.
3. Estimated Delivery Times
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Standard Shipping: 7–15 business days.
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Express Shipping: 3–7 business days.
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Please note: Delivery times are estimates and may vary due to carrier delays or customs processing.
4. How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
5. Shipping to P.O. Boxes
Some carriers have limitations around shipping to P.O. Boxes. If your address falls into this category, we will contact you to find an alternative shipping solution.
6. Potential Fragile Item Handling
Since our lamps often include glass shades and light bulbs, we use reinforced eco-friendly packaging to prevent breakage.
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If your lamp arrives damaged, please refer to our [Refund Policy] and contact us within 48 hours of delivery with photos of the package and the product.
7. Voltage & Plug Compatibility
We ensure that the lamp sent matches the standard voltage and plug type of your shipping destination (e.g., 110V for US, 220V for UK/EU). If you have specific requirements, please leave a note at checkout.